1. Introduction

BuildWiseAI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using the Platform:

Account Information: Name, email address, phone number, persona selection (role), company name
Profile Information: Bio, location, professional credentials, licenses, certifications, portfolio links
Project Information: Project descriptions, locations, budgets, timelines, photos, documents
Payment Information: Billing address, payment method details (processed securely by Stripe)
Communications: Messages, requests, support inquiries, feedback

2.2 Information Collected Automatically

When you use the Platform, we automatically collect:

Usage Data: Pages viewed, features used, time spent, clicks, navigation paths
Device Information: IP address, browser type, operating system, device identifiers
Location Data: Approximate location based on IP address (not precise GPS unless you provide ZIP codes for regional pricing)
Cookies and Tracking: Session cookies, authentication tokens, analytics cookies

2.3 Information from Third Parties

We may receive information from:

OAuth Providers: If you sign in with third-party accounts (Google, etc.), we receive basic profile information
Payment Processors: Stripe provides payment confirmation and billing information
Public Sources: We may supplement professional profiles with publicly available information (license verification, business records)

3. How We Use Your Information

3.1 Core Platform Services

Create and manage your account
Generate cost estimates and project analyses
Connect you with professionals (contractors, designers, architects, engineers, investors)
Process payments and manage subscriptions
Provide customer support

3.2 AI and Machine Learning

Train and improve AI models for cost estimation
Personalize recommendations and search results
Generate ROI reports, design concepts, and project insights
Detect fraud and abuse

3.3 Analytics and Improvement

Analyze Platform usage patterns
Improve features and user experience
Conduct research and development
Monitor performance and troubleshoot issues

3.4 Communications

Send transactional emails (account confirmations, password resets, receipts)
Notify you of new messages, requests, and project updates
Send marketing communications (you can opt out anytime)
Conduct surveys and request feedback

3.5 Legal and Safety

Comply with legal obligations
Enforce our Terms of Service
Protect against fraud, abuse, and security threats
Resolve disputes

4. How We Share Your Information

4.1 With Other Users

When you use marketplace features:

Public Profiles: Your business name, bio, location, ratings, and portfolio are visible to other users
Project Sharing: When you share estimates or request services, relevant project information is shared with the recipient
Messages: Communications between users are private but stored on our servers

4.2 With Service Providers

We share information with trusted third-party service providers:

Hosting: Cloud infrastructure providers (AWS, Google Cloud)
Payments: Stripe for payment processing
Analytics: Analytics services for usage tracking
Email: Email service providers for transactional and marketing emails
AI Services: AI/ML providers for model training and inference

Service providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 For Legal Reasons

We may disclose information when required by law or to:

Comply with legal process (subpoenas, court orders)
Enforce our Terms of Service
Protect our rights, property, or safety
Investigate fraud or security issues
Respond to government requests

4.4 Business Transfers

If BuildWiseAI is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Retention

We retain your information for as long as:

Your account is active
Needed to provide Platform services
Required by law or for legal purposes
Necessary to resolve disputes or enforce agreements

After account deletion, we may retain anonymized or aggregated data for analytics and research.

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption in transit (TLS/SSL) and at rest
Secure authentication and session management
Regular security audits and vulnerability assessments
Access controls and employee training
Incident response and breach notification procedures

However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights and Choices

7.1 Access and Portability

You can access and download your information through your account settings or by contacting us.

7.2 Correction and Update

You can update your profile information, project details, and preferences at any time through your account settings.

7.3 Deletion

You can delete your account at any time. Upon deletion:

Your profile and personal information will be removed
Your projects and estimates will be deleted
Some information may be retained for legal or operational purposes (transaction records, anonymized analytics)

7.4 Marketing Opt-Out

You can opt out of marketing emails by:

Clicking "unsubscribe" in any marketing email
Adjusting notification preferences in your account settings

You will still receive transactional emails (receipts, password resets, etc.).

7.5 Cookie Management

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

7.6 Do Not Track

We do not currently respond to "Do Not Track" browser signals.

8. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using the Platform, you consent to such transfers.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request disclosure of personal information collected, used, and shared
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at [email protected].

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights or lodge a complaint with a supervisory authority, contact us at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or Platform notification. The "Last Updated" date at the top indicates when the policy was last revised.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: [email protected]
Support: https://help.manus.im

Summary: We collect information to provide Platform services, improve user experience, and comply with legal obligations. We do not sell your personal information. You have rights to access, correct, and delete your data. We implement security measures to protect your information.